Legal hub
OVIO legal documents and marketplace transparency.
OVIO operates the marketplace, discovery, booking, communication, and payment tools. Independent businesses list and provide the services available through OVIO.
Before booking or publishing
Review the service provider, price, taxes and fees where shown, cancellation rules, refund terms, business identity details, and the legal documents that apply to your role.
Marketplace basics
Terms of Service
Customers, businesses, and visitors
The platform rules for accounts, marketplace use, content, payments, and support.
Marketplace Terms
Customers and businesses
How service transactions work between customers, OVIO, and independent businesses.
Booking & Cancellation Policy
Customers and businesses
Booking statuses, deposits, cancellation windows, refunds, no-shows, and support.
Privacy and data
Privacy Policy
All users and visitors
How OVIO collects, uses, shares, retains, and protects personal data.
Cookie Policy
All users and visitors
Cookies, browser storage, analytics choices, and preference controls.
Data Processing Addendum
Businesses
Processor terms for businesses where OVIO processes customer data on their instructions.
Subprocessors & Security
Businesses and privacy reviewers
Vendor transparency, data categories, and baseline security measures.
Business terms
Trust, safety, and access
Acceptable Use & Marketplace Rules
Customers, businesses, and visitors
Rules for listings, messages, reviews, reports, moderation, and prohibited services.
Accessibility Statement
All users and visitors
OVIO's accessibility posture, feedback route, and support process.
Legal Notice / Imprint
All users and visitors
Company details, legal contacts, digital-services contacts, and platform notices.