Delete your OVIO account

Delete it yourself

This works in the OVIO app, the OVIO Companion app, and at ovioapp.com.

1. 1Open OVIO and sign in.
2. 2Go to your profile, then Account.
3. 3Choose Close account and confirm.

If you run a business on OVIO, closing the business account is a separate step in the same place, and it cancels any subscription.

If you cannot sign in

Email privacy@ovioapp.com from the address on the account. We will verify it is yours and delete it for you.

What happens next

Your account is closed immediately and you are signed out everywhere. For 30 days you can restore it by signing in again — after that the deletion is permanent and cannot be undone.

When it becomes permanent, your profile, contact details, photos and preferences are deleted.

What we have to keep, and why

• Bookings you took part in

  The other side of a booking — a business, or a customer — keeps its own record of it, so your name is removed rather than the booking itself.

• Payments, invoices and refunds

  Financial records have to be retained for tax and accounting for as long as the law requires.

• Security and fraud logs

  Kept for a limited period to protect other people using OVIO.

Where a record has to be kept, it is anonymised — your name and contact details are removed from it.